We want your stay at Alpaca yurt glamping to be an enjoyable experience and we will endeavour to ensure it is. If this is going to be your first experience of Glamping and is unsure of anything, then feel free to ask us before you book. During your stay, either the Site Manager or myself can always be found around the site to assist with any questions you may have with your stay, speak to us, were here to help.

Please be aware that during your stay; there are live on site helpers, should you need them, but we intend to be as hands-off as possible to leave you to it.

Cancellation Policy

POSTPONEMENT AND CANCELATION DUE TO GOVERNMENT RESTRICTIONS

If for any reason we have to close our Glamping site due to Covid restrictions or any lockdowns, in the first instance we move your holiday to another date and in the second instance, we issue a refund.

CANCELLATION ARRANGEMENT – Glamping pods & Yurts

We understand that sometimes you may want to cancel or amend your booking.

Cancellation 0-7 nights before arrival –  no refund

Cancellation 8-12 nights before arrival – partial refund – 80% of your total holiday, or the booking may be rearranged to another date subject to availability.

Cancellation 13+ nights before arrival – we will refund your total holiday less than 10% (admin fee).

• There are no refunds due to the bad weather condition. We are happy to offer credit for other dates during the same season or next year.
• Bookings are not transferable to another family without our prior agreement in writing. If you are concerned about the prospect of cancellation, please take out holiday insurance.
• If there is a problem or dissatisfaction with any matters under our control, please talk to us immediately, so we may have the opportunity to rectify issues.

People have a habit of rarely telling you how happy or unhappy they are with your products or service. They are more comfortable discussing it with somebody else. At Crabmill Glamping we want to know.

FAQ’s

1) What time is check-in/out?

Check-in: from 3 pm.

Check out: 11 am.

2) Do you allow dogs?

We are a dog-friendly site. There is an additional charge for a dog (£10 per stay). We do not allow dogs to stay on any of the furniture inside the Yurt&Glamping Pod. Thank you for understanding. No vicious dogs are allowed on site as they will be refused.

3) Do you provide towels?

We have a ‘bing your own towels’ policy.

4)Bedding

Glamping pods – we do provide bel linen.

Yurts- we do not provide bedding. Please bring your own bedding set.

5) Cleaning

All yurts&glamping pods and communal areas are cleaned using disinfectant & anti-bacterial spray between guests. We provide also some cleaning products where possible, we ask that you clean and disinfect the key touch points during your stay to help prevent the virus for you and those guests who will follow.

6) What exactly is provided for cooking & eating?

camping stove, pot, pan, cutlery, sharp cutting knife, basic utensils, plates, bowls & mugs, bbq

7) Do you have electricity?

The Glamping pods have electricity.

The Yurts – do not have. There is a mobile charging station in the communal area for Yurts guests.

8) Do you have wifi?

We do not have. Please enjoy each other’s company and enjoy the break from electronic devices. 

9) What are the site rules?

Although we have a relaxed approach, we are strict about certain rules. No rubbish to be left out of the bins provided. Recycling rules on-site to be followed. No loud noise between 10:30 pm – 7 am. We are a family-orientated site so we are strict with these rules. Please see Our Rules and Terms section below.

Our Rules & Terms

• We let a Glamping Pod/Yurt to you with the expectation that you will follow the usual customs of good glamping. We reserve the right to ask you to leave at any point in your stay if the behavior of any member of your party is unacceptable to us and no refund of monies will be paid.
• We reserve the right to cancel a booking on short notice in the unlikely event that we cannot provide safe accommodation.
• Each Yurt/ Glamping Pod has its own padlock with a key. In case of loss of the key, a fee has to be paid (£15).
• The hot tubs: anyone under 18 must be accompanied by an adult, and no jewellery or makeup is allowed while using the hot tub. Guests MUST shower before using the hot tub, to ensure the removal of moisturisers, perfumes.
• At least one of the party members must be aged 18 or over.
• There is no reception building on-site: on arrival please contact the number provided on your booking confirmation.
• Accommodation must be left as they were found free from all personal belongings and rubbish.
• Guests are responsible for keeping communal areas and areas around yurts tidy and for recycling waste in the facilities provided.
• Do not untie or loosen ropes around and inside Yurt as this will disturb the integrity of the structure.
• We are not responsible for any personal belongings left in cars, yurts, and in common areas. So please don’t leave any valuables if you are not there.
• For safety and insurance reasons, No Smoking and NO Fire are allowed inside the accommodation units.
• We do not ask for a damages deposit as the majority of our guests are careful, however, we do understand that sometimes accidents happen. If you do break or damage anything we would ask that you report it to us immediately, so that we can make arrangements to replace or repair it for the next guests. We reserve the right to charge for damage done by guests, although we do not normally charge for minor breakages.
• We accept no responsibility for any accidents or injuries.
• Whilst we will do everything possible to ensure you have an enjoyable glamping experience, we have no control whatsoever over the weather. Like other parts of the country we do at times experience some severe and adverse weather conditions which can disrupt your stay, it has been known but very rare for Yurts structures to become unstable, we do of course do everything in our power to rectify these occurrences. However, unfortunately, these rare occurrences cannot be foreseen by yourself or us. Should you curtail your stay early due to weather conditions, no refund will be paid.

By booking with us you agree to our terms and conditions. You must ensure children in your party are properly supervised at all times, in all areas of the site.

We reserve the right to change the terms and conditions, prices or website without notice.

Hot Tub Policy

By booking with us you agree with the below rules for using the hot tub.

• BODY LOTIONS, CREAMs, MAKE-UP, FAKE TAN, AND PERFUMES ETC. MUST NOT BE WORN IN THE HOT TUB UNDER ANY CIRCUMSTANCES.
• Guests MUST shower before using the hot tub, to ensure the removal of moisturisers, perfumes – THIS WILL CAUSE SIGNIFICANT DAMAGE TO THE TUB AND FILTRATION SYSTEM AND CAN CAUSE IT TO BE UN OPERATIONAL AND HAVE TO BE CLOSED TO YOU OR THE NEXT GUESTS. Guests should also shower after using the hot tub.
• ALCOHOL AND HOT TUBS DO NOT MIX – Drinking alcohol in a hot tub can be dangerous. A hot tub causes your blood vessels to dilate which in turn will cause your blood pressure to rise. This means that alcohol will get into your bloodstream faster and circulate through your body faster which will have a greater effect on you than normal. The heat of the tub and the alcohol combined can cause dehydration and possible heat exhaustion. If you feel any of the following symptoms then get out of the tub immediately: Lightheaded, dizziness, nausea, rapid heartbeat, fainting or fatigue, headache, and extreme sweating.
• In consideration of the neighboring properties the hot tub should not be used after 23.00, no music is to play after this time and we ask if voices are kept to a minimum volume, thank you.
• Please take care when using the hot tub and do not run when wet underfoot.
• Drinks can be consumed around the hot tub area, please do so with care and try not to spill drinks into the water.
• Make sure all users know where the main isolator power switch is in case you need to power it off in an emergency. DO NOT use this to turn the hot tub off or power off unnecessarily as this will stop the heater from working and the tub will cool down.
• AT NO POINT MUST ANYONE WALK ON THE HOT TUB COVER. This is both for your safety and to ensure no damage to the cover itself.
• DO NOT USE THE HOT TUB IF YOU HAVE SKIN, EAR, GENITAL, OR OTHER BODY INFECTIONS, OPEN SORES, OR WOUNDS. AT NO POINT SHOULD THE HOT TUB BE USED IF YOU SUFFER FROM THE ABOVE. THIS COULD CAUSE THE SPREAD OF INFECTION, IRRITATE YOUR CONDITION FURTHER, AND CONTAMINATE THE HOT TUB FACILITY.
• DO NOT USE THE HOT TUB CONTINUOUSLY FOR MORE THAN 2 HOURS AT A TIME. This is first and foremost not good for your health and, secondly, running the pumps and leaving the lid open for longer will result in temperature loss and deterioration of water quality. Recommended guidelines suggest that you should use a hot tub for 15 to 30 minutes at a time with a maximum of 45 minutes at any one time.
• DO NOT EAT FOOD OR SMOKE IN THE TUB.
• DO NOT IMMERSE YOUR HEAD UNDERWATER.
• DO NOT PUT ANY WEIGHT ON THE PLASTIC LID AS IT MAY DAMAGE OR BREAK THE LID.
• DO NOT USE THE HOT TUB IN HIGH WINDS THIS WILL DAMAGE THE LID AND BE A SAFETY HAZARD.
• If the hot tub is not in use then the cover should be closed, leaving the cover open for prolonged periods will reduce the hot tub temperature and therefore ruin your enjoyment.
• NO children under the age of 7 may use the hot tub.
• DO NOT leave children unattended in or near the tub even when the lid is closed.

HOT TUB DAMAGES AND BREAKAGES

Any damages to the lid, vinyl cover, lifting system, controls or filtration will be charged accordingly.

In the case of mis-use and/or not following the guidelines set out above which result in the hot tub facility having to be shut down due to contamination, chemical in-balance, damage etc will be charged accordingly.

Any maintenance required as a result of the introduction of pollutants (including soap, shampoo etc) will incur a charge.

ANY CHARGES INCURRED WILL BE FULLY DETAILED AND PHOTOGRAPH EVIDENCE PROVIDED AND SENT BY EMAIL AND LETTER.

And Finally:

You use the hot tub at your own risk.

We cannot be held responsible for your safety whilst you are using the hot tub.

You will be held responsible for any damage.

CHARGES

Empty and clean and refill hot tub: £44.00

Damages will be charged at cost plus labor at £15 per hour.

If we have follow-on guests that cancel due to the hot tub not being available as a result of damages caused by miss-use by leaving guests then their total booking cost will have to be covered including any of the above.

People have a habit of rarely telling you how happy or unhappy they are with your products or service. They are more comfortable discussing it with somebody else. At Crabmill Glamping we want to know.