Your accommodation booking is a contract for the provision of hospitality/leisure services on a specific date or dates and this means that you DO NOT have a statutory right to change your mind and cancel the contract.
We do however, completely understand that your plans can change and so we offer you the right to cancel your contract with us subject to the provisions of the following conditions:
Crabmill Glamping must be contacted and notified in writing (by letter or E-Mail) should you need to cancel your booking. Your booking will be cancelled with effect from the day we receive your letter or E-Mail, subject to us deducting cancellation charges as below.
In the event that you need to cancel your booking for whatever reason,the following shall apply:
Bookings cancelled 12 weeks (84 days) or more prior to your arrival date will receive a full refund minus a £25.00 administration fee.
Bookings cancelled 4 weeks (28 days – 83 days) or more prior to your arrival date, you will lose 10% of the full booking plus £25.00 administration fee.
Bookings cancelled with less than 4 weeks (28 days) prior to your arrival date will receive NO refund.
Bookings cancelled on or after the start date or a no show will receive NO refund.
If you have paid a deposit but your full payment has not been received by us within 4 weeks of your arrival date then Crabmill Glamping reserves the right to cancel your booking and your deposit will NOT be refunded to you.
Any changes to the above are subject to the discretion of Crabmill Glamping and on a case-by-case basis.
Crabmill Glamping reserves the right at any times and without giving any statement of reasons to refuse or cancel any booking.
Crabmill Glamping is not liable and cannot accept any responsibility for refunds, any loss damages or expenses incurred in the event that it is prevented from satisfying your booking as a direct result of circumstances beyond our control. Such circumstances shall include (but are not limited to) war, terrorism, civil unrest or rioting, industrial action, natural disasters, flooding, epidemics, health risks or such similar events. (Force majeure).
Any refunds given or any bookings moved, when done so at the discretion of Crabmill Glamping for any reason what-so-ever will incur an admin fee of £25.00.
We do advise that you have adequate travel/holiday insurance to cover your stay with us, if you decide against taking out insurance then Crabmill Glamping is not responsible for losses incurred that we have detailed and set out above.
If we at Crabmill Glamping have to cancel your booking for any other reasons than non-payment of your total balance outstanding (for example, bereavement, sickness) we will try our very best to offer you a suitable alternative booking, this will have to be acceptable dates to both sides of the party.
Hot Tub Policy
By booking with us you must agree to our rules of using our hot tubs.
- Anyone under the age of 18 yrs must be accompanied by an adult aged 18 years and over.
- No jewellery to be worn when using the hot tub.
- No make up/fake tanning products, body creams, lotions, sun oil or oils of any kind etc, are to be worn whilst using the hot tub, it is very damaging to both the hot tub filter and its filtration system, if ignored you will be charged for damages.
- We ask that all guests shower before using the hot tub, this ensures the complete removal of all perfumes/scents and products we’ve mentioned above.
These products equally are damaging to the hot tubs filtration system and will incur a damage charge if ignored.
- After leaving the hot tub please shower to ensure you’ve removed all chlorine from your body, bathing costumes and shorts.
- Never add anything to the hot tub water ie, bath bombs, bubble bath, bath oils, soaps, shampoo/ conditioner etc, yet again, these all equally damage the filteration system and you will incur a damages fee.
- Do not use the hot tub during severe weather conditions ie, high winds, torrential rain, thunderstorms, sleet and snow, it is very dangerous to the users and damaging to the hot tub.
- Alcohol and hot tubs do not mix! drinking alcohol whilst using a hot tub is very dangerous, as a hot tub causes your blood vessels to dilate, which in turn will cause your blood pressure to rise, this means that alcohol will get into your blood stream quicker and circulate through your body faster which will have a greater effect on you than normal. The heat of the hot tub and the alcohol combined can cause severe dehydration and possible heat exhaustion.
If you feel any of the following symptoms then get out of the hot tub immediately:
Lightheadedness
Dizziness
Nausea
Rapid heartbeat
Fainting
Fatigue
Severe headache
Extreme sweating.
- In consideration to our residential neighbouring properties the hot tubs should not be used after 23.00 hrs, no music is to be played and we ask that you keep voices to a minimum.
- Please take care when using the hot tub and do not run around on the decking area as it can become quite slippery underfoot when wet.
- Drinks may be consumed around the hot tub area, however, we do not allow under any circumstances for glass drinking vessels to be used whilst you are sat in and using the hot tub, please provide your own plastic glasses and try not to spill anything into the water.
- Make sure that all users of the hot tub know exactly where the main isolater power switch is in case of any emergencies, but please, do not use this to turn the hot tub off at any other time as this will shut the heater off and the hot tub will very quickly cool down.
- At no point must anyone sit, stand or walk on top of the hot tub lid/cover (including small children and pets). The hot tub covers crack very easily and if this does happen due to the above mentioned then you will be charged for a replacement one.
- Do not use the hot tub if you have skin, ear, genital or any other bodily infections, open sores or wounds. At no point should the hot tub be used by yourself or anyone else if you or they suffer from any of the above, as this could cause the spread of infection, disease and irritate and worsen a pre-existing condition further, but will also contaminate the hot tub facility.
- Do not use the hot tub continuously for more than 2 hours at a time, this is first and foremost no good for your health and secondly, running the pump and leaving the cover off for longer will result in temperature loss and deterioration of water quality.
Recommended guidelines suggest that you should only ever use a hot tub for 15-30 minutes at a time and with a maximum of 45 minutes at any one time.
- Do not eat or smoke in the hot tub and never fully immerse your head under the water.
- When the hot tub is not in use, the cover/lid should be closed as leaving the cover off for prolonged periods of time will only reduce the water temperature which in turn will ruin your glamping experience and enjoyment.
- No children under the age of 5 years are allowed to use the hot tubs and never leave children of any age unattended at any time on the decking area of your pod, this includes even if the hot tub is not being used and the cover is on and fully closed.
- Please do not interfere with the decking areas festoon lights timer switch ie, altering the timer or unplugging it completely.
HOT TUB DAMAGES AND BREAKAGES
Any damages to the hot tub, cover, vinyl cover, lifting systems, controls, filtration, electronics etc, will be charged Accordingly.
In the case of miss-use and/or not following the guidelines set out above which then results in the hot tub facility having to be shut down due to contamination, chemical imbalance or any other damage etc, will be charged accordingly.
Any maintenance required as a result of the introduction of any pollutants added to the hot tub water ie, soap, shampoo, conditioner bath bombs, bubble bath, body oils etc, will incur a charge.
Any charges incurred will be fully detailed with photographic evidence provided and sent via E-mail and a covering postal letter.
Finally, you use the hot tub at your own risk, Crabmill Glamping will not be held responsible for you or anyone in your parties safety.
CHARGES FOR DAMAGES
a) To empty, clean and re-fill the hot tub £55.00
b) Damages will be charged at cost, plus labour at £20.00 per hour
c) If we have follow-on guests that cancel their stay with us due to the hot tub not being available as a result of damage caused by miss-use from previous leaving guests, then their total booking cost will have to be covered including any of the points above.
TERMS & CONDITIONS
AMENDING YOUR BOOKING
If you would like to amend any detail of your booking you must let us know in writing or by E-Mail as soon as possible.
Whilst we will do our utmost to accommodate your request unfortunately, we cannot guarantee that we will be able to meet any requests for changes.
If we can change your booking then you must pay us any additional accommodation or administration costs due as a result in the change in booking, we will however, inform you by E-Mail of any extra charge due at the time of us changing your booking.
If your holiday accommodation costs become lower due to a result of any booking changes made, then we will refund you the difference at the time we change your booking and after deducting the administration fee referred to above.
Where it is possible, we will always try to accommodate any request to amend booking dates within 4 weeks of your arrival date, but if this is not possible and you are no longer able to stay with us then this will be classed by us as a cancellation as we’ve detailed above.
* Please note, any requests to rearrange your booking will be at the sole discretion of Crabmill Glamping.
We reserve the right to cancel your booking at any time even short notice, in the unlikely event that we cannot provide you a safe and/or a comfortable accommodation.
BREACH OF BOOKING CONDITIONS
Crabmill Glamping reserves all the rights to cancel any bookings at any time if any of our guests are found to be abusive,disruptive, obstructive, rude, crude and/or break any of the terms of their booking contact with us. In any of these circumstances guests will be ordered and required by Crabmill Glamping to vacate their accommodation immediately and NO REFUND will be paid for any unexpired days left of their stay.
ARRIVALS AND DEPARTURES
Bookings are STRICTLY from 3pm on the day of your arrival, and checkout is 10am on the day of your departure. Guests are asked kindly to leave their accommodation clean and tidy, free of any rubbish and to take all of their personal belongings when vacating. The owner or management reserve the right to gain access to all accommodation units without prior notice for the purpose of any maintenance and inspections if deemed necessary.
YOUR CHECK IN DAY
On your day of arrival, you will be sent a Text message by us on the contact mobile number that you provided us with on your booking form to inform you of your accommodation unit number and instructions on how to check in, it is most important that your contact number is VALID and that your mobile phone is charged and switched on as we have no other means of contact with you.
OUR GUESTS BEHAVOUR
Our guests have the right to occupy the accommodation unit for the fully paid holiday period only.
Guests agree at the time they make their booking to behave in a proper, appropriate and legal manner, to have full consideration and due respect to the owners and staff here at Crabmill Glamping, the property, neighbouring homes and all our other guests and their personal property. If at all any guest behaves inappropriately to upset or offend any of these persons (and we will decide on that) or illegally, then we at Crabmill Glamping fully reserve the right to ask the guest and their party to leave the accommodation unit before the end of their holiday period, any refund for this instance will be at the discretion of the owners at Crabmill Glamping. In addition, the owner legally reserves the right to commence legal proceedings against any of our guests for any loss, damage or injury caused to the owner, his property, staff or anyone else on their property during your stay.
You must keep the accommodation that you stay in and all its contents, furniture etc, clean and tidy and to please leave them in the same respectable condition as to like when you arrived.
You must not use the accommodation or allow anyone in your party to use for any dangerous, offensive, noisy, immoral activities (illegal or not).
You must not cause any nuisance/annoyance to any other person on the grounds whilst at Crabmill Glamping, ie, owners, staff, other guests, neighbours during your stay.
You must only use your accommodation for the sole purpose of your holiday, you must not use the accommodation for any other purpose including business purposes without the prior written consent from Crabmill Glamping.
No outside guests known to you are allowed onto the site and/or to visit your accommodation unit and/or use the hot tub without prior written permission from Crabmill Glamping, any unauthorised person(s) will be asked to leave the site immediately.
BREAKAGES & THEFT FROM ACCOMMODATION
Any damage caused or breakages made which may happen must be paid for in full. Small accidental damages ie, breaking a glass or plate etc, we will not normally charge for, but we do require that you report these incidents to us immediately.
We may make an additional charge of £100 if you fail to report to us during your stay.
Should any facilities, equipment, furniture be damaged deliberately as a result of inappropriate usage or bad destructive behavour or as a direct result of failing to follow given instructions from the signage or owners and staff, you will then be held fully responsible for the total cost of repair/replacement of that item, however, big or small.
Theft of items from your accommodation unit between your check in and check out dates/times will be charged for, a full inventory of all furniture, bedding, kitchen utensils and all decorative items etc, both inside and outside is made at the same time your accommodation is cleaned, dressed and prepared ready for your check in.
CHILDREN
Crabmill Glamping are not responsible for the supervision of any of our child guests, so please understand that any children in your party are properly supervised and kept safe at all times by yourself and in all areas of the Crabmill Glamping Site during your stay with us.
NOISE POLICY
Crabmill Glamping is a quiet and peaceful site during normal hours, but we do have a noise restriction applied between the hours of 10.30pm and 7am where loud music is not permitted at any time, if you would like to listen to music during this restriction then please use headphones, this is in your room complete consideration to young children on site and our neighbouring Properties.
Any person or persons found to be in breach of this noise restriction will receive a warning and, upon a second transgression, will be asked to leave immediately without any refund.
KEYS
Each unit has their own key, you are responsible for this during your stay with us, in the case of loss of key, a fee of £15 is chargeable to you for the replacement.
LITTERING ON THE SITE
We are very proud of the beautiful environment we live in and are super caring towards keeping our wildlife safe from any harm. In order to keep this up we politely ask our paying guests to do the same as for us and to use the bins provided, both inside and outside the accommodation.
CLEANING
We respectfully ask you that you leave your accommodation in a clean and tidy state on the day of your departure. All your cooking equipment, glasses and dishes etc that we provide that you have used during your stay MUST BE washed and left clean, if additional cleaning is required including washing up that’s been left, additional cleaning of the interior of the accommodation or any fixture and fittings then Crabmill Glamping reserves the right to incur a charge.
In the case of the hot tub having to have an extra clean due to the contamination of the water ie, bubble bath, bath bombs, oils etc, a cleaning charge of £55 will be applied.
NUMBER OF GUESTS
the maximum number of staying guests per accommodation is 4. The maximum number of guests permitted to stay at Crabmill Glamping must not exceed the number of guests stated on your booking form due to health and safety regulation requirements, if it comes to our attention that this rule has been abused then Crabmill Glamping reserves the right to ask you and all your other guests to leave the site immediately without any compensation or refund. (Only if you exceed the maximum occupancy limits on your booking form).
DOGS
Due to the size of our glamping site and the fact that so many people these days have auto-immune medical conditions which can be triggered and/or exacerbated by animal hair and/or dander, we have here at our site, 2 designated pet friendly glamping pods.
Well behaved dogs are permitted on our glamping site, although all bookings for dogs must strictly be arranged, pre-booked and paid for in full with Crabmill Glamping in advance. This regulation does not apply to Assistant dogs/Guide dogs, however, we still need to know in advance when the Assistant dog/Guide dog is staying due to having limited pet friendly accommodation units.
All dogs must be supervised at all times by their owners and not left unattended at any time in the pet friendly pod (inside or on the decking areas)
Dogs must be kept on a lead at all times whilst on site and local area due to our livestock, wildlife and neighbouring farmers sheep. There are many walks nearby where you can exercise your dog.
PLEASE pick up your dogs mess after they have toileted and place poo bags in the outside bins provided.
We stipulate that you DO NOT allow your dog to sleep, rest or play on any of the bedding and furniture, breach of this will incur a charge of £25.00.
DRUGS
Here at Crabmill we DO NOT tolerate any illegal substances/drugs to be on our site. The police will be contacted immediately if it is brought to our attention and you are found to be using them, you will also be asked to leave the accommodation and site and NO refund will be given.
SMOKING
Smoking or vaping of any type is not allowed in any of our accommodation units, however, you are permitted to smoke on your own private decking area with care and consideration, please dispose of all cigarette/cigar butts, ash and empty packets in the outside bins provided on site.
SAFETY RULES
Fireworks, Chinese lanterns, generators or candles etc are strictly NOT permitted to be used inside or outside of the accommodation units or any part of the Crabmill Glamping site and grounds.
Drones or any other aerial vehicles are not permitted to be flown on any of the Crabmill glamping site.
Please keep your vehicles speed to a minimum whilst driving on the Crabmill site and driveway, children and animals are on the site.
UTILITIES
Should there be a failure in a service or utility (ie, electricity, water, sewerage) then guests should contact Crabmill Glamping immediately and we will do our very best to restore the service or utility as quickly as we can. Should this problem extend beyond a 24 hour period from you notifying us, then compensation will be proportionate to the loss of your enjoyment suffered, unless the reason for the failure in service/utility is beyond our control.
We must make it perfectly clear that although we go above and beyond here at Crabmill Glamping to make your stay enjoyable, unfortunately, we DO NOT have any control over our weather. frustratingly, if you do experience rainy days here during your stay and you then choose to leave your accommodation, cutting your stay short, NO refund will be given, we do hope you understand.
LIABILITY
Crabmill Glamping cannot and will not be held responsible for any damage or theft of your personal belongings, property, vehicles or property inside vehicles.
Vehicles must remain in your allocated parking spot, securely locked at all times and entirely at the owners risk. We can only recommend that our guests have the appropriate insurance in place for their vehicles and possessions.
By booking to come and stay with us at Crabmill Glamping, at the time of booking you must agree to be wholly responsible for your own welfare and to take all the necessary precautions against personal injury, injury to any others and any damages to Crabmill Glamping facilities, units of accommodation and all its grounds.
We accept no responsibility for any accidents or injuries incurred whilst staying at Crabmill Glamping.
All outbuildings are out of bounds to all guests. Parents/carers of children are fully responsible for making this knowledgeable to them and that its adhered to. Any guests seen or found to be in these areas will be asked to leave the site and this will result in their booking being cancelled with no refund given for any remaining days. (With discretion of the owner).
CRABMILL GLAMPING ACCESSIBILITY STATEMENT
Type of accommodation:
Timber glamping pod with private hot tub and decking area.
Crabmill Glamping is located in Kinlet, Nr., Bewdley just off a country lane and surrounded by beautiful countryside. Our glamping pods are all on the flat, approached by a gravel drive and having their own private parking space adjacent to its pod, there are just 2 steps up and your onto a private wooden decking area with its hot tub in situ, your pod door leads off from here and there’s no further steps.
Once inside the pod, each pod has a fixed double bed or freestanding king size, plenty of floor space and self contained kitchen area, this is fully equipped having electric hot plate, kettle, fridge, microwave, toaster and all crockery, saucepans/frying pan and cutlery. We provide complimentary Tea, Coffee, Sugar and milk. There are plenty of electrical sockets to allow for charging of mobility scooters/wheelchairs etc.
The pod also benefits from having an easy accessible en-suite, consisting of a walk in hot shower, WC and wash handbasin. Complimentary shower gel is provided.
Outside of the pods, there is plenty of lighting on the decking area which also illuminates the driveway, solar mood lighting is dotted around the pods and grounds giving a calming effect.
We are fully committed to helping as many people as possible enjoy our glamping site and to benefit from its beautiful location.
Please do not hesitate to contact us here at Crabmill Glamping with any additional requirements or queries that you may have and we will go all out to help if it’s possible.
COMPLAINTS PROCEDURE
We are so proud of our glamping site and we take great care to ensure that all of our accommodation units and hot tubs are kept to a high standard.
However, should you have any problems at all or complaints please contact us immediately at crabmillglampinguk@gmail.com or the contact phone number on the inside of your accommodation unit in order to allow us the opportunity to resolve the problem, but please note, that although we will do our very best to help you we will not tolerate any verbal, physical or written abuse.
OUR RIGHTS IN ASKING YOU TO LEAVE
We may under certain circumstances end our contract with you and politely ask you to leave your accommodation and site immediately, without any compensation paid out if:
A). We at Crabmill Glamping consider that you or your party have committed a serious breach of any of these terms and conditions.
B). After careful consideration, we decide that you or your party’s behavour endangers the safety to the property or its contents; or
C). Any reasonable complaints are made of rowdy anti-social or totally unacceptable behavour against anyone in your party including you.
D). You or your party cause an unreasonable amount of damage to the property, hot tub, utilities inside your accommodation or any other property belonging to Crabmill Glamping including the grounds or nearby residential properties.
E). You knowingly exceed the maximum occupancy for both your accommodation unit and on your booking confirmation.
DECLARATION
I have read all the booking conditions and agree fully on behalf of all my party members to abide by those conditions. TICK BOX
I confirm that I am 18 + years of age. TICK BOX
ELECTRONIC SIGNATURE. …………………………………………………………………………